Outsourcing is probably one of the most popular business decisions of brands these days. And when outsourcing is mentioned, why are the Philippines often brought up as well? When did the Philippines become known for outsourcing?
For those who are not yet familiar, outsourcing is a business practice where certain operations of a company are delegated to a group outside the organization. This would come off as a surprise for those who are used to doing everything within their company.
You can have part of your operations outsourced for various reason without the quality of your output suffering. Cost and work efficiency are just some benefits of outsourcing. Going back to the previous question once again, why the Philippines then?
Business Process Outsourcing (BPO) Boom – In the early years of 2000, business process outsourcing centers were established in the Philippines. This started the BPO boom in the country. This decision came about because of the decisions of multi-national companies to increase efficiency and at the same minimize costs.
Eventually, other companies followed suit – effectively establishing BPO centers year after year in several locations in the country. This is how the Philippine BPO industry is still expanding up to now.
Skills – Most Filipinos are equipped with exceptional English-speaking and writing skills which is very helpful in outsourcing. Knowledge in English has enabled the Filipinos to reach out more to international clients. These skills in communication have been widely used and are very popular in remote tasks such customer services, data entry, text support and online transcription.
Language skill plus some technical training has given the Philippines an edge in the outsourcing industry. It also helped that Filipinos are adaptable in most situations and they can provide service to multi-national companies with more ease.
Experience – It was discussed earlier how outsourcing started in the Philippines that when you think about it – there’s now an almost 20 years of history behind it now. Through the years, Filipinos have been trained in various areas such as outsource customer service, data management, transcription services online, operations as well as technical support and have provided exceptional services to different countries. Not to mention, different time zones as well.
They have weathered the 20 years, encountering different technologies, clients, and working environment. The Filipinos have adapted well. The industry won’t have this longevity if not for the resilience and experience of the citizens.
They are now “experts” of the outsourcing industry and it can still grow. There is still so much potential.
And these are just a few trivia you should know about outsourcing and the Philippines. It’s actual very fascinating to see how this industry grew through the years and how it’s still getting better in time. It’s would also be interesting to know what’s in store in the future for this industry too.